Culture Crunch Episode 2 – Susan Whittemore – The Power of Incremental Change
Welcome to Culture Crunch.
We’re here to showcase leaders within People and Culture and explore how the fastest growing tech companies are amplifying performances through increased employee engagement.
By highlighting and celebrating the executives driving the evolution within the highest growth software companies in the world, we aim to uncover:
- Why engagement is critical
- The importance of diversity, equality, and inclusion
- How to achieve true scale by attracting a diverse workforce of A Players
Today we are joined by Susan Whittemore, Revenue Operations Leader at TeamPay, to discuss her thoughts on what it takes to create a good company culture in a digital world and find out why creating a culture that values mental health can improve the workplace environment and lead to increased performance from employees and teams.
“There is a cost to a bad culture. A lot of times we don’t see it, we don’t measure it, we don’t put it on that balance sheet, but there is a performance tax that takes place when you have a rogue culture. If there is on the surface, a sense of belonging, but then behind closed doors individuals are feeling isolated, you’re not going to get the optimum performance that you hired them originally for – this is happening with organizations that are spending so much time, energy, and money hiring, and yet they’re losing their employees 6-12 months later.”
With an extensive background in analytical thought leadership, Susan has experienced first-hand how a toxic workplace culture can be the best predictor of employee attrition, particularly in the tech sector. With a focus on data-driven solutions and innovation, technology companies have a tendency to put products above all else when it comes to creating meaningful change, sometimes to the detriment of their employees. Susan puts forward pivotal strategies for today’s leaders on how to create a more synchronised and cohesive work environment. She offers tangible steps on how to develop a positive people-first culture and retain A Player talent by aligning your organisation, facilitating communication between all revenue-generating teams, and taking time to understand what drives people both professionally and personally.
Reflecting on the challenges behind us and how to position yourself for the future, Susan illuminates the path forwards and identifies simple and inexpensive measures you can take today to empower your employees, build trust, and transform your workplace culture. Listen to discover how to put people at the centre of your organisation to create a work environment that not only reflects the core mission and values of your company but also allows you to continually improve and scale at a faster, more predictable rate.