“I still have to explain the WHY. The WHY is about painting a picture of a future state that could be many miles down the road – you’re looking at that mountain way off in the distance and saying, if people are working for me, why should they take that long journey to the top […]
“At CloudHealth over 50% of our business was being driven by existing customers so the Customer Success team was accountable for making sure the customer is always in buying mode. The more you take care of your customers, you minimize the churn, you maximize the expansion, and when that’s working in conjunction with new business, […]
“I think that every great sales organization has an even greater presales organization right there with them. I think it truly is one of the most unique roles where you have that perfect marriage of business and technology. If (we) had a crappy presales team at BladeLogic, I guarantee you, it would not have been […]
“Leave your ego at home. When you’re out there selling, it’s about the product, it’s about the value, it’s about the company, it’s about the success of everybody involved and it’s not about you. You could be right, that’s a bug in the product and it shouldn’t be there, but guess what? That doesn’t matter. […]
“I think it’s really important when you’re leading or building a sales organization to pay attention to the nuances of the sale and modify the playbook to meet the growth strategy of the business. There is no cookie cutter. There are no shortcuts. There are elements that stay static, but adapting with agility has helped […]
“Once you’re a part of a championship team with A-players, great products, great leaders and great cultures, it’s very hard to go backwards. We were lucky. We were in the right place at the right time, but we worked hard. Once you’ve been a part of that, you’re always trying to build it better. That’s what we tried to do it at Force […]
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